I am still working throughout the current coronavirus outbreak, although at a reduced capacity. Please do get in contact if you have any questions.

Select Page

Shutter button not working on Insta360 ONE X2

To get the camera working you need to activate it, otherwise, the shutter button doesn’t work. It will pop up a message saying ‘please install the Insta360 app’. So to get the camera working you will need to install that app and connect to it over Bluetooth or WiFi, it is recommended to have both switched on.

Issues activating Insta 360 ONE X2

I wasn’t logged in to an account when I first connected and then the option to activating would flash up but not be usable and the camera would connect automatically but not activate. To overcome it I had to go to settings and under ‘connect camera’ and then select the connected camera and it will give the option to disconnect. Do this and then when you reconnect it the camera will activate (be sure to be logged in to an Insta360 account).

Insta 360 ONE X2 not switching on

The battery catch is very fiddly, the side can look like it is flush but one of the catches may not be fully in. Make sure your battery is charged and both catches are fully clipped into the side of the unit. Then long press again to try and switch it on.

External mic not working on Insta360 ONE X2

If you are like me and thought the Rode Wireless Go 2 using the RC16 USB cable or USB C equivalent mic would plug straight into the Insta360 ONE X2 you can’t unfortunately. You need to buy the audio adapter, which is sold separately.

When you have the adapter be sure to remove the rubber USB C port protector entirely so it can sit flush against the camera. It will just pop out with a bit of force. The mic adapter is quite a nice accessory, it sits just out of view of the camera with a bit of clever mic placement. It also indicates on the camera whether it is connected or not. If you have it connected with no mic attached it will fall back to the internal mics which is a nice touch. The only drawback for me is the fact that it only accepts a mono signal as opposed to stereo.

External mic too loud or quiet on Insta360 One X2

There are only a few recommended mics for the Insta360 ONE X2 adapter but I have tried a few that are not on the list and they work fine. One thing to bear in mind though is that the Insta360 has no audio interface in terms of levels. So if your mic has no gain options you may need to practice with mic placement to get the right sound levels.

The reason I like using the Rode wireless Go 2 with the Insta360 ONE X2 is the fact that it is small and can be hidden out of view and it also has multiple simple gain controls that are useful when the camera has none.

Rode Wireless Go has no sound on Insta360 ONE X2

I still actually was having issues with the audio adapter but it was really down to user error and a very specific problem. I had my Rode Wireless Go 2 mics set to split channels and I was plugging in the right channel mic. This didn’t pick up any sound due to it not recording on both channels but once I set it back to the merged mode in Rode central it was working fine as a mono input. This would not be a problem with the original Rode Wireless Go as you do not have that option.

But if you planned on recording two mics on separate audio channels, that is not possible at the time of writing this. I do hope that is something they address, certainly in the next iteration, it is a shame to not be able to pick up multidirectional sound externally. It is slightly disappointing paying the extra for a mono adapter but I appreciate it is going beyond the way the camera is intended to be used and it is nice you have the option to use an external mic.

External mic audio too quiet or distorted on the Insta360 ONE X2

Distorted audio that sounds quiet is likely to be down to using the wrong type of microphone cable. A simple way to check is by counting the black bands on the microphone jack. If you have three, then you are using a TTRS cable and need to be using a TRS cable that has 2 rings. You can read more about this issue here.

Video recording keeps stopping on Insta360 ONE X2

Be sure that you are using a high-quality Micro SD card as the Insta360 ONE X2 requires a lot of space and speed to capture all the information it needs to save the video files. If you plan on using the larger video settings then it is recommended to get a large card (accepts up to 1TB) that is at least class 10 (c10).

Upgrade firmware on the Insta360 ONE X2

The first thing to do when you have any issues with the Insta360 ONE X2 is to check if there is a firmware update. To install it, you can plug your micro SD card into your computer and download the latest version from here https://www.insta360.com/download/insta360-onex2. Then all you need to do is drag the file into the root of the card (outside the DCIM folder) and then when you plug it back into the camera and switch it on, it will do the update for you. This will quite often resolve any little bugs or issues you are having. Don’t try to turn the camera on or off while it is updating, just leave it until it is finished.

Update the Insta360 app

Be sure to keep the Insta360 app up to date as this will provide the latest bug fixes and new features to control the camera. These types of apps always have bugs, especially on Android due to the sheer amount of configurations people are using.

Insta360 ONE X2 Footage not working in premiere

To make the .inv files work in Adobe Premiere Pro you need to install the Insta360 Premiere plugin along with Insta360 Studio. It is also worth installing the GoPro Reframe plugin, which allows you to pan and tilt through the 360 footage in a traditional 2d video format, which is ideal for reframing shots.

I hope this helped and you enjoy the camera as much as I do!

If you have experienced any issues that are not listed here then feel free to drop them in the comments.

Artgrid 2 months free worth up to $99
Artlist 2 months free worth up to $33

Please note: This post contains some affiliated links, you will never pay extra for the products but I receive a small commission when a purchase is made, this allows me to keep writing content like this.   

Found this content helpful?

If you found this content useful then please consider supporting me to write more tech support articles by buying me a coffee or donating through Paypal.

Buy Me A Coffee